Call Centre Agent Job at TopHire Africa

TopHire Africa is a timeless and innovative HR-Consulting Service provider that's geared towards delivering recruitment and training of qualitatively verified talent.

We are recruiting to fill the position below:

Job Position: Call Centre Agent

Job Location: Lagos
Employment Type: Full-time

Job Summary

• We are seeking a motivated and customer-focused Hausa-speaking Contact Center Agent (CCA) to provide excellent service by handling customer inquiries and addressing concerns effectively in Hausa and English.

Key Responsibilities

• Manage inbound and outbound calls, emails, and chats.
• Respond to customer inquiries in Hausa and English, providing clear and accurate information.
• Resolve customer issues and escalate unresolved matters appropriately.
• Accurately log all customer interactions in the CRM system.
• Achieve set targets for quality, response time, and customer satisfaction.

Requirements

• B.Sc degree (Second Class Lower - 2:2 only).
• Maximum age: 28 years.
• Must have completed NYSC with a valid certificate.
• Excellent communication skills in Hausa and English.
• Good interpersonal and conflict resolution skills.
• Basic computer skills and ability to use CRM systems.
• Ability to work in a high-pressure, team-based environment.

Salary
N110,000 / Month.