Call Centre Supervisor Job at Plistbooking.com

Plistbooking.com is a Lekki based Nigerian online vacation rental booking and a real estate marketplace that leverages technology to empower Nigerians to purchase or rent their dream homes as well as monetize their spaces, passions, and talents to become hospitality entrepreneurs. We are growing rapidly, and our goal is to become the largest firm nationally by offering hotels and homeowners advanced and technology enabled services with higher revenues at lower cost.

We are recruiting to fill the position below:

Job Position: Call Centre Supervisor

Job Location: Lekki, Ikate, Lagos
Employment Type: Full-time

Responsibilities

• Coordinating Monthly payroll
• Overseeing day to day operations of the call centre
• Monitoring attendance and promptness
• Auxiliary tasks required.
• Manages and oversees a team of call centre agents.
• Motivates and supports agents through feedback and communication.
• Measures KPI’s like inbound calls, call waiting, and call abandonment.
• Assists with taking agents’ calls if they can’t handle the workload.
• Improves quality of results by recommending changes.
• Troubleshooting technical glitches or mishaps.
• Ensuring quiet hours and work etiquette is observed.
• Escalating all issues to the directors
• De-escalating conflicts in a timely manner.
• General administrative/clerical tasks
• Provides product/service information by answering questions and helping.
• Assist onboarding new employees.
• Prepares monthly and annual performance reports.
• Creates targets and goals for improvement.
• Office Set up.

Minimum Qualifications

• BA or B.Sc.
• At least minimum of 5 years of working in customer service, a supervisory role, or in a call centre is required.
• Experience with coaching, training, and motivating employees is required.

Technical Competencies:

• Tech savvy with knowledge of relevant computer programs and telephone equipment
• Ability to remain calm and respectful under pressure.
• Organizational skills and attention to detail
• Familiarity with quality assurance and data analysis software
• Exceptional customer service expertise
• Proficiency with the English language
• Strong verbal and written communication skills
• Excellent negotiation and problem-solving skills

Behavioural Competencies:

• Ability to work under pressure and multitask effectively.
• Good Verbal communication & interpersonal Skills.
• Attention to Detail.
• Persuasive.

Method of Application
Interested and qualified candidates should send their CV to: wkwamina@plistbooking.com using the Job Position as the subject of the mail.

Note: For enquiry, please contact 08146914834 via WhatsApp only.