Clerical Staff Job at First City Monument Bank

First City Monument Bank (FCMB) Limited is a member of FCMB Group Plc, which is one of the leading financial services institutions in Nigeria with subsidiaries that are market leaders in their respective segments. Having successfully transformed to a retail and commercial banking-led group, FCMB expects to continue to distinguish itself by delivering exceptional services, while enhancing the growth and achievement of the personal and business aspirations of our customers.

We are recruiting to fill the position below:

Job Position: Clerical Staff

Job Location: Abuja (FCT)
Employment Type: Full-time

Job Responsibilities

• Serves as the first point of contact for customers, clients
• Maintain files and records so they remain updated and easily accessible,
• Select appropriate responses to customer issues and work quickly to resolve them
• Resolve customers’ concerns and answer customers’ questions to your best ability
• Sort and distribute incoming mail and prepare outgoing mail (envelopes, packages, etc.)
• Listen to customer concerns and complaints with the goal of identifying the causes of the problem
• Maintain a positive attitude and calmly respond to customers’ complaints

Job Requirements

• 1-2 years of experience
• Computer Literate, conversant with Ms Applications (Word, Excel), Pdf
• Technology Savy.