Client Relations Officer Job at Tomsey Engineering and Services International Limited

Tomsey Engineering and Services International Limited is an indigenous company incorporated in 1992 to provide Engineering, Procurement and Construction services to the Nigerian Oil and Gas, Power, Petrochemicals, Government and Industrial sectors.

We are recruiting to fill the position below:

Job Position: Client Relations Officer
Job Location: Lagos

Job Description

• Manage and execute inbound and outbound mailing list
• Acknowledge all inbound mails and RFQs and forward request to relevant departments
• Manage the company’s reception area, ensuring it is conducive and suitable for clients and other external parties
• Build and maintain relationship with clients and key personnel within customer companies
• Manage internal and external corporate communications of the company
• Manage the company’s online brand identity, including the website and social media platforms
• Ensure optimal presence of company’s brand on social media platforms
• Responsible for effective online/digital marketing
• Create, develop and implement digital marketing tools and strategy
• Maintain steady contacts with clients across all departments
• Conduct regular customer satisfaction surveys and reviews
• Conduct periodic business process reviews to ensure clients are satisfied with quality of products and services
• Manage and maintain up-to-date database of customers and KYC documentation
• Ensure effective management of key accounts by ensuring regular communication and maintaining record of clients
• Liaise with new and existing clients to identify service needs
• Monitor company performance against service level agreement and flagging potential issues
• Escalate and resolve concerns raised by clients
• Monitor and compute comprehensive database of competition and market trend
• Be alert to changes within client companies
• Alert the Business Development and marketing teams to opportunities for further sales within client companies.

Method of Application
Interested and qualified candidates should forward their CV to: careers@tomsey.com.ng using the Job Title as subject of the mail.