Customer Service and Social Media Personnel Job at Baldon Clothiers Limited
Baldon Clothiers Limited is a fashion and lifestyle company that caters to men and has a robust mass production line.
We are recruiting to fill the position below:
Job Position: Customer Service and Social Media Personnel
Job Location: Abuja (FCT)
Employment Type: Full-time
Requirements
- The candidate must possess a Degree in Business Administration or related with 2-3 year(s) post NYSC experience in Customer care and Social Media Personnel roles.
- Maintain accurate and detailed records of customer interactions and transactions.
- Identify opportunities for improvement and in processes and recommend solutions to enhance customer experience.
- Stay up-to-date with product knowledge, company policies, and industry trends.
- Candidate will assist customer with fashion advice and product recommendations throughout their shopping experience.
- Candidate is expected to always respond promptly and effectively to customer inquiries through various channels (phone, email, or social media) in a professional and friendly manner.
- Resolve customer issues and complaints to ensure customer satisfaction and retention.
- Collaborate with cross-functional teams to escalate and resolve complex customer concerns.
- The candidate should be enthusiastic, a team player and intuitive.
- Knowledge of Quickbooks is an added advantage.
- Preferably female for gender balance work environment
- Open to Abuja Resisdents Only.
Method of Application
Interested and qualified candidates should send their Resume to: hr@baldonclothiers.com using the Job Position as the subject of the mail.
Note
- Kindly note this position is fulltime. We work Mondays to Saturdays.
- Only qualified candidates will be contacted.
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