Client Service Manager Job at Oaklands and Johnson Limited


Oaklands and Johnson Limited is a world class Advertising and Experiential marketing company.

We are recruiting to fill the position below:

Job Position: Client Service Manager

Job Location: Lagos
Employment Type: Full-time

Job Description

  • We are looking for an experienced Client Service and Growth Manager to oversee the relationships with a portfolio of our clients.
  • This person should have the ability to create strong long-term relationships, advocate for our client's success, coordinate cross functionally with internal teams and discover mutually beneficial new business opportunities with existing and potential customers.
  • If you like working with people, using technology to solve business problems,experience managing clients and you are passionate about the agency world; we want to meet you
    .

Job Responsibilities

  • Be the trusted advisor and advocate for a portfolio of clients.
  • Engage clients actively with regular strategy calls to derive maximum value from their investment in our agency.
  • Reach out to prospects via email, phone and Linkedln to educate them on our agency's services and sourcing new sales opportunities through inbound lead follow-up.
  • Qualify prospects too determine whether or not they are good fit.
  • Close sales and achieve quarterly quotas.
  • Learn our offerings inside and out and be able to reference key case study examples to good fit prospects.
  • Collaborate with other internal teams to ensure adoption and successful renewal.
  • Monitor client health and build associated risk mitigation plans.
  • Resolve client inquiries by aligning them with the right resources.
  • Serve as the lead point of contact for all client account management matters.
  • Negotiate contracts and close agreements.
  • Develop trusted advisor relationships with key accounts, client stakeholders and executive sponsors.
  • Assist with challenging client requests or issue escalations as needed.
  • Establishing positioning, identify target audiences and develop marketing plans with specific objectives across different channels and segments.
  • Analyse customer insights, customer trends, effectiveness of campaigns and marketing best practices to build successful strategies and optimize growth for managed brands.
  • Lead the development and execution of marketing programs from start to finish, leveraging internal support and driving collaboration.
  • Working in partnership with the ATL, BTL and Digital team, developing creative direction and experiential engagement ideas to meet clients objectives.
  • Evaluate competitive landscape of company's competitors to monitor strength, weaknesses and opportunities.
  • Communicate with teams on scheduling of projects.
  • Work with Leaders across all departments in providing marketing support as needed in the execution of their duties.

Requirements

  • Candidates should possess a Bachelor's Degree, Master's Degree qualification with a minimum of 2 years work experience.

Remuneration
N180,000 - N250,000 monthly.

Method of Application
Interested and qualified candidates should send their CV to: careers@oaklandsandjohnson.com using the "Job Title" as the subject of the mail.

Click here to Apply