Client Service Representative


Grand Financial Services Limited is a consulting company that brings together a number of experts in various fields of business. It was established with the aim of providing support to companies, government and non-governmental organizations in the form of business consulting and innovation support.

We are recruiting to fill the position below:

Job Position: Client Service Representative
Job Location
: Lagos

Detailed Description

  • We are looking for action-oriented, flexible problem solvers to assist our potential and exciting clients with their queries.
  • Associates interact directly with clients over phone,email and courtesy visit when necessary.
  • We are looking for team members who can manage multiple tasks at a time and work with all departments to ensure that we grow as a company and continuously improve our services for our clients.

Responsibilities

  • Represent the brand of service in a professional and friendly manner.
  • Empathise with and prioritise client needs, escalating issues to internal teams as appropriate.

Basic Requirements

  • Bachelor's degree or higher
  • Minimum of a year relevant experience in a customer service role
  • Excellent oral and written communication skills
  • Understanding of financial services
  • Typing speed of 20wpm or above.