Collections Officer (Contact Center) Job at TENN Microfinance Bank Limited

TENN Microfinance Bank Limited is a bank mandated to revolutionizebanking for Nigeria's future: seamlessly connecting every Nigerian to innovative, secure, and personalized digital banking experiences.TENN is committed to fostering financial inclusion and enhancing the digital banking experience for all.Our Approach is to assemble a skilled team from diverse backgrounds to craft a secure and dependable online banking platform, employing cutting-edge technology and advanced algorithms.

We are recruiting to fill the position below:

Job Position: Collections Officer (Contact Center)

Job Location: Surulere, Lagos
Employment Type: Full-time

Job Summary

• Are You a Fresh Graduate Who Has Completed NYSC? Sharp, Goal Oriented, and Ready to Earn? This Opportunity Is for You.
• Step into a high growth role at Join TENN Microfinance Bank as a Customer Service Representative (collection) where your drive and ambition are rewarded.
• If you’re ready to kickstart your career, learn fast, and grow in a performance driven environment, we want you on our Team.

Key Responsibilities

• Make daily outbound calls to customers to achieve performance targets.
• Maintain accurate customer data in the CRM system and follow up on leads effectively.
• Drive loan product growth with innovative methods.
• Provide exceptional customer service, ensuring retention and re-borrowing

Requirements

• Minimum of SSCE, OND, NCE, HND or B.Sc.
• 1 - 2 years of relevant work experience
• Working knowledge of Microsoft Excel and Word.
• Must have completed NYSC.
• Must have formal or informal collection experience.
• Strong communication, persuasion, and negotiation skills.
• Strong communication skills: oral, written, and comprehension.
• Tech-savvy and ready to learn, with a willingness to gain experience in CRM software.
• Persuasive, self-driven, and excellent at managing time.
• Resilient, self-motivated, and excellent at time management.

Earnings Potential and Benefits:

• Salary: N100,000
• Competitive Commission: Average of N40,000 (up to N120,000) + Weekly Bonus
• Team Perks & Benefits: Pension + HMO + Team Bonding Sessions+ More!
• Career Progression Benefits?Periodic Paid Training + More!