Consumer Banking Officer Job at Fadac Resources and Services Limited

Fadac Resources and Services Limited - Our client is a private sector led Tier 1 Microfinance Bank that provides a versatile range of financial services to low-income group, micro, small and medium enterprises, self-employed with entrepreneurial skills.

Due to expansion, they are recruiting to fill the position below:

Job Position: Consumer Banking Officer
Job Location: Lagos

Job Description

• We are seeking a dynamic and customer-oriented Consumer Banking Officer to join our team. The ideal candidate will be responsible for assisting customers with their banking needs, providing guidance on various financial products and services, and ensuring an exceptional customer experience.

Responsibilities

• Engage with customers to understand their financial needs and offer appropriate banking solutions.
• Assist customers in opening and managing accounts, loans, and other banking products.
• Resolve customer inquiries, complaints, and issues in a timely and professional manner.
• Collaborate with team members to achieve branch targets and goals.
• Educate customers on various financial products, services, and digital banking platforms.
• Process transactions accurately and efficiently while adhering to banking regulations.
• Maintain up-to-date knowledge of banking products, services, and industry regulations.

Requirements

• Bachelor's Degree in Finance, Business Administration, or related field (preferred).
• 3 years work experience.
• Proven experience in consumer banking, financial services, or a related industry.
• Knowledge of banking products, regulations, and compliance standards.
• Proficiency in using banking software and digital platforms.
• Excellent problem-solving abilities and attention to detail.
• Strong interpersonal and communication skills.
• Ability to multitask and work in a fast-paced environment.
• Customer-focused with a commitment to delivering exceptional service.

Method of Application
Interested and qualified candidates should send their CV to: samuel@fadacoutsourcing.com using the Job Position as the subject of the email.