Consumer Loan Officer Job at Zerofinance

Zerofinance Limited is an online retailer of consumer goods such as Electronics and other household appliances, Mobile phones, Tablets and much more! We believe we provide consumers an enjoyable online retail experience through our user-friendly website. We offer a wide selection of authentic products from various reputable brands at competitive prices which are delivered in a speedy and reliable manner.

We are recruiting to fill the position below:

Job Position: Consumer Loan Officer
Job Location: Lagos

Job Description

• Consumer Loan Officer is responsible for delivering comprehensive product information and delightful customer service throughout the credit application process. This position will be selling the company’s installment payment services.

Job Responsibilities

• Facilitate online sales via the telephone and all other customer touch points
• Educate customers on installment payment options and navigate them through the credit application process
• Processes customer applications and verifies customer information.
• Follow up with all aspects of each credit application until the customer is fully satisfied
• Troubleshoot and resolve customer issues promptly and successfully by investigating problems, developing solutions, and making appropriate suggestions and recommendations.
• Evaluate credit applications and documentation by confirming credit worthiness.
• Improve credit applications and documentation by informing applicant of additional requirements.
• Reject credit applications by explaining deficiencies to applicants.
• Complete credit application contracts by explaining provisions to applicant; obtaining signatures and notarizations.
• Maintains customer confidence by keeping credit application information confidential.

Preferred Qualifications

• Educated to a degree level in a relevant numerate discipline (E.g Accounting, finance, Mathematics, Statistics, Economics).
• Proven analytical experience in a Credit Risk focused role working in either a first line or second line retail credit risk position.
• Experience and knowledge of Fintech and Financial Services industry
• Prior successful experience working in sales and/or customer service is a plus.
• Not more than 27years
• Must be able to make sales & collection calls in a fast paced goal oriented credit department.
• Excellent customer service skills and ability to communicate clearly, both written and verbal, in an open, candid and consistent manner with both internal and external customers.
• Must be self-motivated and able to initiate and take action based on circumstances. Collaborates with others to address issues that arise.
• Must also have ability to plan, organize and complete project assignments timely.

How to Apply
Interested and qualified candidates should send their Application Letter and CV to: recruitment@zerofinance.com.ng using the "Job Title" as the subject of the mail.