Contact Center Agent Job at Invent Alliance Limited

Invent Alliance Limited is a company specialized on creation of multi-sectoral and multi-disciplinary business platform with specialist partnerships for value co-creation in each of the different business segments through modern co-petition business principles.

We are recruiting to fill the position below:

Job Position: Contact Center Agent

Job Location: Lagos
Employment Type: Full-time

Job Summary
The person will be required to attend to the following job duties:

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Collaborate with other call center professionals to improve customer service
• Call clients and customers to inform them about the company’s new products, services, and policies
• Guide callers through troubleshooting, navigating the company site or using the products or services
• Take customer's orders, confirm payment and ensure product delivery.
• Help to train new employees and inform them about the company’s customer management policies.

Qualifications

• Candidates should possess an HND / B.Sc Degree with 1 - 2 years of relevant work experience.

Skills required:

• Good communication and interpersonal skills
• Good listening and problem-solving capacity
• Good English diction.
• Multitasking skills.
• Computer literate.

Benefits

• Working on a Founders Factory venture provides a rare opportunity for you to team up with world-class thinkers, entrepreneurs, and creators in building and launching a successful tech start-up.
• This role offers the freedom and excitement of working in a nippy early-stage start-up coupled with a large organisation's financial stability and resource access.
• This is a once in a lifetime opportunity to lead a game-changing start-up with global growth aspirations and to help shape the future of Africa's start-up ecosystem.

Method of Application
Interested and qualified candidates should forward their CV to: admin@inventallianceco.com using the Job Position as the subject of the email.

Note: We prefer candidates that reside around the Ajah axis for easy access to the office.