Customer Service Agent Job at JTech Global Resources Limited

JTech Global Resources Limited, a fast-growing digital service company committed to simplifying financial transactions for individuals and businesses. Our core offerings include: Buying and selling of digital assets, gift card trading, utility and digital bill payment services (e.g. airtime, data, electricity, etc.), flight booking, E-commerce, and other fintech-based solutions.
The dream was birthed in 2018, but Jtechtrade became a reality in 2019. Since then, we have provided digital financial assets to both merchants and users of our platform, gaining vast knowledge and experience on how the digital space has paved the way for a financial revolution. Our platform is designed with our users in mind; it features advanced cybersecurity technology, making it safe and secure, which also ensures that our payment system is fast and reliable.

We are recruiting to fill the position below:

Job Position: Customer Service Agent

Job Location: Amuwo Odofin, Lagos
Employment Type: Full-time

Job Description

• We are looking for a proactive and knowledgeableCustomer Service agent to join our team.In this role, you will be the first point of contact for our customers, assisting them with inquiries related to transactions, account management, and general support.
• The ideal candidate will have excellent communication skills and a passion for providing exceptional customer service in the fast-paced world of digital currencies.

Responsibilities

• Customer Support: Respond to customer inquiries via phone, email, and chat, providing timely and accurate information regarding our products and services.
• Transaction Assistance: Assist customers with transactions, including confirmations, troubleshooting issues, and providing guidance on best practices.
• Problem Resolution: Identify and address customer concerns effectively, ensuring a high level of satisfaction and trust in our services.
• Feedback Collection: Gather customer feedback to identify areas for improvement and communicate insights to the management team.
• Documentation: Maintain accurate records of customer interactions, transactions, and feedback in the company’s CRM system.

Requirements

• An OND / HND / Bachelor's Degree in Business administration, Hospitality, arts, or a related field.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work effectively in a fast-paced, dynamic environment.
• Strong organizational and time management skills.

Method of Application
Interested and qualified candidates should send their CV to: jtechtradecareers@outlook.com using the Job Position as the subject of the