Customer Care and Call Center Representative


Levitikalgroup - A Travel Company, is looking for the services of a qualified candidate to fill the position below:

Job Position: Customer Care and Call Center Representative
Job Location:
Abuja

Responsibilities

  • Open and maintain customer accounts by recording account information
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; Selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Maintain financial accounts by processing customer adjustments.
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Close out or open call records
  • Compile reports on overall customer satisfaction
  • Handle changes in policies or renewals.

Qualification

  • Must be a Graduate with B.Sc or its equivalent.
  • Proven customer support experience
  • Strong phone contact handling skills and active listening
  • Familiar with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills.

Note: Emails without subject will be disregarded. All applicants must reside in abuja