Customer Care Assistant

Kiakiagas.com is Nigeria’s first online cooking gas, equipment, accessories and servicing company offering outstanding, quick & safe delivery of liquefied petroleum gas (LPG) and its related products to homes and industries.

We are recruiting to fill the position below:

Job Title: Customer Care Assistant

Location: Lagos

Job Description

• As a Customer Service Agent you will be part of the Customer Service team in Kiakia Gas, Nigeria’s first online LPG platform.
• We are looking for open-minded, vibrant, creative, goal oriented and hard working individuals with extensive marketing and customer service experience.

Duties

• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Assist in the selling processes for our customers and generating additional Sale.
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up through emails, phone or any other required means to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies.
• Collecting and storing useful data within our backend system

Qualifications and Requirements

• Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively.
• Ability to foster and maintain relationships with individuals.
• Excellent negotiation skills and strong communication skills – proven results with key decision makers
• Willingness to work well in a team
• A large network (friends, family, contacts etc.)
• Post Secondary Education in any field.

What We Offer

• A unique opportunity to work in a leading company in a new industry in Nigeria.
• Become part of a highly professional and dynamic team.
• An attractive salary package.
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.