Customer Care Assistant Job at MagikWorld

MagikWorld was founded in 2013 with the vision of transforming the way people celebrate life’s meaningful moments. Since its inception, the company has grown to become a leading gifting services brand in Nigeria, with offices in Lagos, Abuja, and Ile-Ife, and its head office in Abuja, FCT.

From humble beginnings of curating thoughtful gift boxes for individuals, MagikWorld has evolved into a full-service gifting company catering to both individuals and corporate organizations. Over the years, it has built a reputation for creativity, innovation, and reliability, consistently delivering unique gifting experiences that delight customers and foster lasting connections. Today, MagikWorld is recognized not only for the quality and originality of its gifts, but also for its ability to reduce stress for customers by providing end-to-end gifting solutions — from sourcing, packaging, customization, to delivery.

We are recruiting to fill the position below:

Job Position: Customer Care Assistant

Job Location: Gwarinpa, Abuja (FCT) 
Job Type: Full Time (On-site)
Work Schedule: 5 days on, 5 days off

Role Overview

• MagikWorld Global Services is seeking a friendly, proactive, and customer-focused Customer Care Assistant to join our team. The ideal candidate will handle client inquiries, process orders, and ensure every customer enjoys a seamless and satisfying experience from first contact to final delivery.

Responsibilities

• Attend to customer inquiries via phone, social media, and in-person visits.
• Process and confirm customer orders accurately and promptly.
• Follow up on deliveries and provide timely updates to clients.
• Handle customer complaints or requests professionally and efficiently.
• Maintain accurate records of customer interactions and transactions.
• Support marketing and sales efforts through excellent customer engagement.

Requirements

• OND / HND / B.Sc. in Mass Communication, Business Administration, or a related field.
• 1–2 years of experience in customer service or front desk roles.
• Strong communication, interpersonal, and problem-solving skills.
• Good command of written and spoken English.
• Proficiency in using WhatsApp, Instagram, and basic office tools.
• Must reside in Abuja or be willing to stay within company accommodation during duty periods.

Salary
N80,000 / month

Method of Application 
Interested and qualified candidates should send their CV and a brief cover letter to: Magikworldvacancies@gmail.com using "Application – Customer Care Assistant (Abuja)” as the subject of the mail.