Customer Care Personnel Job at Block Development Ventures

Block Development Ventures produce solid and hollow blocks, bricks, decorative landscaping pieces such as lawn edgings, kerbs, inter-locking tiles and pavers of various designs and sizes. We are fully equipped to supply blocks, bricks and tiles for all construction and building needs. We are spreading across the nation and need effective hands to work with us on our mission to provide the best services to our clients.

We are recruiting to fill the position below:

Job Position: Customer Care Personnel

Job Location: Lagos
Employment Type: Full-time

Job Description

• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Requirements

• 1 - 5 years Experience.
• High school diploma, general education degree or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

Method of Application
Interested and qualified candidates should send their CV to: blockdevelopmentventures@gmail.com using the Job Title as the subject of the mail.