Customer Care Representative
We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Customer Service Representative Responsibilities:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Customer Service Representative Requirements:
- diploma, general education degree, or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
- Job Vacancies at Tpinnae Hospitality Concept
- Job Recruitment at APM Terminals
- Customer Experience Agent Job at Maersk Line
- Ascentech Services Limited Recruitment for Customer Sales Executive
- Customer Service Representative Job at Outcess Solutions Nigeria Limited
- Customer Success Executive Job at Interswitch
- Ongoing Recruitment at BFA & CO Legal
- Guest Service Agent Job at an Ultra-modern Hotel
- Graduate Customer Service Representative Recruitment
- Customer Care Officer Job at Inguest Global Partners Limited