Customer Care Representative Job at Snappy Exchange

SnappyExchange is a customer-focused digital trading platform that enables users to trade gift cards and cryptocurrencies, as well as purchase airtime, data, and pay bills. We prioritize providing a seamless, user-friendly experience through our mobile app and website to make digital transactions effortless for our customers.

We are recruiting to fill the position below:

Job Position: Customer Care Representative (Morning and Night Shift)
Job Location: Ikeja, Lagos
Employment Type: Full-time

Responsibilities

• Manage incoming calls.
• Identify and assess customers' needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.
• Online customer management and ability to resolve issues.

Basic Requirements

• BSc Degree / HND / OND.
• 1 - 2 years of work experience.
• Gender: Female.
• Age: 20-27 Years.

Salary
N100,000 monthly.

Note

• Residence within Ikeja or places closer to Ikeja is a criteria.
• Only short-listed candidates will be contacted for the interview