Customer Care Representatives
- Handle customer inquiries both telephonically and by email
- Manage large amounts of inbound and outbound calls in a timely manner
- Research required information using available resources
- Manage and resolve customer complaints
- Provide customers with product and service information
- Enter new customer information into the system
- Update existing customer information
- Process orders, forms and applications
- Identify and escalate priority issues
- Route calls to the appropriate resource
- Follow up customer calls where
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