Customer Care Representatives

  • Handle customer inquiries both telephonically and by email
  • Manage large amounts of inbound and outbound calls in a timely manner
     
  • Research required information using available resources
  • Manage and resolve customer complaints
  • Provide customers with product and service information
  • Enter new customer information into the system
  • Update existing customer information
  • Process orders, forms and applications
  • Identify and escalate priority issues
  • Route calls to the appropriate resource
  • Follow up customer calls where



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