Customer Care Service Officer Job at Connect Rail Services Limited

Connect Rail Services Limited - Our company, Connect Rail is at the cutting edge of leveraging rail and in-land waterways in transporting heavy-lift goods by taking the pressure off the road network. Our vision is to build a Pan African logistics business committed to unlocking the challenge of moving goods across the continent.

We are recruiting to fill the position below:

Job Position: Customer Care Service Officer
Job Location: Lagos

Job Description

• Responding promptly to customers inquiries
• Communicating with customer through various channel
• Communicating and cordinating with colleagues as necessary
• Providing feedback on the efficiency of the customer services process.
• Managing a team of Junior customer service representative.
• Ensure customer satisfaction and provide professional customer support.
• Maintaining a positive ,empathetic and professional attitude towards customer at all times.
• Processing orders,forms ,applications on request.

Requirements

• Ability to stay calm when customer are stressed or upset.
• B.Sc or HND in any related discipline.

How to Apply
Interested and qualified candidates should send their CV to: hr@connectrail.net using the "Job Title" as the subject of the mail.