Customer Care Support Engineer Job at Ascentech Services Limited


Ascentech Services Limited is a full-fledged Human Resource Solution Provider incorporated in 2013 with its Head Office in Lagos, Nigeria. We are committed to forging long-term partnerships with our clients by creating and delivering robust and flexible services that address the changing needs of their business.

We are recruiting to fill the position below:

Job Position: Customer Care Support Engineer
Job Location: 
Lagos

Responsibilities/Duties
Quotation Preparation:

  • Receive quotation request from Service Support / Sales Team / Service team
  • Get Machine serial number details
  • Download part list book, identify / pick correct part numbers from Part-list book and confirm from Service Team
  • Send proposals (Techno-commercial quotations) to customers by email.
  • Print quotations and handover to Sales Support to file in respective sales engineer file
  • Keep all quotations in respective customer folder (soft copy)
  • Prepare AMC quotations
  • Maintain Quotation Register and circulate regularly

Order Receiving Process:

  • Sales communication
  • Forward all customer mails related to sales communication to Sales Support
  • Forward all service related mails to Service Support

Experience & Essential Requirements

  • Minimum of 2 years experience in customer support.
  • Back office coordination.
  • Strong mechanical and electrical skills in understanding part numbers, electrical drawing, mechanical drawings etc.

Required Education

  • HND/B.Sc in Electrical / Mechanical Engineering or a related Engineering discipline.

Required Skills:

  • Must be self-driven and have excellent organizational, interpersonal, verbal and written communication, and problem-solving skills.
  • Must be multitasking.
  • Smart and must be team player.
  • Must be proficient in Microsoft Office, including Word and Excel.
  • Knowledge of email platform is must.
  • Available for 24-hours for any emergency calls from customers or office.

How to Apply
Interested and qualified candidates should send their CV to: cv@ascentech.com.ngstating the position in the mail subject line.

Note: Only shortlisted candidates will be contacted.