Customer Experience Agent Job at Traction Apps
Traction Apps is a technology company focused on technology solutions for SMEs relating to merchant management and payments. Traction Apps is a division of Traction Venture Partners Limited, a venture building platform seeking to build and enable a B2B ecosystem in emerging markets
Traction is a mission-driven, fast-paced and entrepreneurial environment, led by ex McKinsey consultants. The company presents a rich opportunity for our team members to drive meaningful growth and address real problems
We are recruiting to fill the position below:
Job Position: Customer Experience Agent
Job Location: Lagos
Employment Type: Full-time
Role Overview
- We are looking for driven passionate problem solvers and self-starters to join our team.
- In this role, you will be responsible for 1st level engagements with customers on WhatsApp, calls and other social media platforms concerning Traction POS and Bank Transfer issues.
What You'll Do
- Adopt standards/procedures for ensuring optimal customer experience
- Utilize social media platforms in reaching out to customers to help resolve issues and provide quick response to inquiries
- Utilize customer relationship management (CRM) tools in coordinating and monitoring customer experience operations
- Attend to the customer's queries on our social media platforms and incoming phone calls
- Cross sell Traction's products and services while engaging the customers.
What You'll Need (Requirements)
- HND / B.Sc Degree preferred
- At least 1 year of experience in a relevant role
- Thorough understanding of the Fintech industry
- Ability to relate professionally with merchants/customers, attending to their needs in a proactive manner
- Strong communication skills.
Similar Jobs
- Job Vacancies at LVMH Group (Moet Hennessy)
- Customer Relations Officer Job at Chukolo
- Relationship Manager Job at Rand Merchant Bank
- Customer Service Personnel Job at Rubels and Angels Food Court
- Cashier Job at Extramileage Consults Limited
- Customer Service Officer Job at Naji Realties
- Customer Service Officer Job at Naji Realties
- Head, Customer Service & Retention Job at Distritec Ditsribution
- Client Relationship Manager Job at High Performance Consulting
- Customer Business Relationship / Sales Executive Job at Leadway Assurance Company Limited