Call Center Representative Job at Hollymarks Insurance Plc

Hollymarks Insurance plc incorporated on 26 July, 1991 as a private limited liability company and became a public limited liability company, quoted on the Nigerian Stock Exchange in 1997. The organisation was established to conduct insurance business in a professional, ethical and customer-focused manner. As part of its corporate brand strategy, the company implemented a re-branding exercise in 2008 to position Hollymarks as a leader in the industry, part of which was the unveiling of the new corporate identity for the company.

The Company is licensed and re-certified by the National Insurance Commission (NAICOM) to do both General and Life businesses. The classes of Insurance business, we currently underwrite include: Motor Vehicle, Aviation, Marine, Engineering All Risks, Asset Protection, Liability to Third Party, Oil & Gas, Group Life, Credit Life, Mortgage Protection,Term Assurance, Wealth Creation Products and Takaful (Islamic Insurance).

We are recruiting to fill the position below:

Job Position: Call Center Representative
Job Location: Marina, Lagos
Employment Type: Full-time

Job Description

• We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers.

Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Meet personal/team qualitative and quantitative targets.

Requirements

• Some previous experience in a customer support role
• Track record of over-achieving quota
• Strong phone and verbal communication skills along with active listening
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively.

Salary
N150,000 - N200,000 / month

Method of Application
Interested and qualified candidates should send their CV to: hollymarksplc@gmail.com using the Job Position as the subject of the email.