Customer Experience & Conversion Executive Job at 360VA Talent HQ

360VA Talent HQ is a recruiting company that manages candidates and talent for company clients.

We are recruiting to fill the position below:

Job Position: Customer Experience & Conversion Executive

Job Location: Lekki phase I, Lagos
Employment Type: Full-time
Work Schedule: Monday – Saturday
9:00 AM – 5:00 PM

Role Overview


  • We are seeking a confident and disciplined Customer Experience & Conversion Executive to manage client interactions and convert qualified inquiries into confirmed paying customers
  • This is not a passive customer service role.
  • The Customer Experience & Conversion Executive will serve as the first point of contact for clients while actively driving deposit conversion through structured follow-ups, confident communication, and disciplined pipeline management.
  • The ideal candidate must be comfortable handling high-value transactions, guiding clients through decision-making, and securing commitments within defined timelines.

Key Responsibilities

  • Respond to inquiries across phone, email, WhatsApp, and social media within defined response-time standards.
  • Manage and track all incoming leads from inquiry to deposit using CRM systems.
  • Convert qualified inquiries into confirmed deposits through structured follow-up and confident client engagement.
  • Guide clients through product options and purchasing decisions.
  • Maintain consistent follow-up cadence
  • Accurately document client interactions, pending deposits, and conversion status daily.
  • Collaborate with production and operations teams to ensure seamless order progression.
  • Provide weekly reports on pipeline value, deposit conversion rate, and pending opportunities.

Performance Expectations:

  • Strict response-time discipline during business hours.
  • Clear weekly deposit targets.
  • Measurable conversion benchmarks.
  • High accountability for pipeline management and follow-up execution.
  • This role requires composure, clarity, and the ability to confidently secure deposits without hesitation.

Requirements

  • HND/Bachelor’s degree in Business, Marketing, Hospitality, or related field.
  • Proven experience in customer engagement, lead conversion, or sales related roles.
  • Demonstrated ability to handle high value transactions confidently.
  • Strong communication skills with authority and clarity.
  • Highly organized with strong attention to detail.
  • Must reside near Lekki Phase 1 or have reliable commuting access.

Preferred Qualifications:

  • Experience in furniture, luxury retail, home décor, or premium service environments.
  • Familiarity with Zoho CRM or other lead-tracking systems.
  • Experience managing structured follow-up processes.

What We Offer

  • Salary: N270,000 / month
  • Competitive base salary with performance-based incentives.
  • Clear performance metrics and structured accountability.
  • Opportunity to grow within a disciplined, high-performance organization.
  • Professional environment focused on excellence and measurable results.

Note:

  • This role requires completion of a structured pre-assessment.
  • Only candidates who complete the assessment in full will be considered.




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