Customer Experience Officer Job at Ascentech Services Limited
Ascentech Services Limited is a full-fledged Human Resource Solution Provider incorporated in 2013 with its Head Office in Lagos, Nigeria. We are committed to forging long-term partnerships with our clients by creating and delivering robust and flexible services that address the changing needs of their business.
We are recruiting to fill the position below:
Job Position: Customer Experience Officer
Job Location: Surulere, Lagos
Employment Type: Full-time
Responsibilities
- Answer customer inquiries
- Update customers’ record in the system, including notes about interactions.
- Make recommendations to management to improve customer experience.
- Enhance Customer training - Create video / PDF / other materials to provide quality training and ease the adoption of our applications.
- Maintain constant knowledge of our customers’ industry as well as ours.
- Be in the know of market trends and understand the operational functions of our customers in order to be in a position to provide the best solutions.
- Weekly / Monthly / Quarterly reviews of customer accounts and measurement of impact, highlight areas of improvements, Customer goal alignment and achievement through our product.
- Constant communication with customers, ensuring their challenges are attended to immediately.
- Diligently investigate and resolve customer queries, and report errors.
- Do constant follow-up with internal teams to ensure customer issues are resolved on priority.
- Ensure proper communication and constant adoption of new features/releases done.
What You’ll Bring
- BA / B.Sc Degree in Social Sciences, equivalent practical experience.
- 3+ years of experience in designing and executing training programs.
- Excellent communicator and strong in record keeping.
- Ability to take initiative and be flexible in a constantly-changing work environment.
- Strong knowledge of Microsoft Office suites.
Life at Office
- Join a diverse, passionate & driven team of all backgrounds.
- Casual work environment.
- Competitive salary.
Method of Application
Interested and qualified candidates should send their CV to: cv@ascentech.com.ng using the Job position as the subject of the email.
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