Customer Experience Officer Job at God is Good Motors (GIGM)

God is Good Motors (GIGM) - Incorporated in 1998, we have, through strategic initiatives, revolutionized land transportation in Nigeria. A proudly Nigerian enterprise, our mission to excel is a classic story of humble beginnings. From what could pass for a car shed in Uselu, our ultra-modern terminals now dot Nigeria's travel land-scape.

We are recruiting to fill the position of:

Job Position: Customer Experience Officer

Job Location: Festac, Lagos

 Job Description

• Announce arrival and departure information using the public address system.
• Assist with Guests’ luggage check-in.
• Sell bus tickets at GIGM terminals to walk-in guests.
• Make and/or change travel reservation(s) for walk-in guest using the online booking system.
• Create and maintain Guests/ reservation records.
• Resolve service matters in-person or virtually.
• Forward booking/traveling reschedule requests to the concerned unit.
• Ensure Guests’ complaints and emergency concerns are escalated to the appropriate Unit(s).
• Adhere to all company policies and promote brand Goodwill.
• Promote/ Cross-sell the GIGM online booking app and other Company products & services.
• Assist Guests that require special assistance to board or depart conveyance.

Requirements

• BSc / HND [2.2/ Lower Credit] from an accredited/ reputable tertiary Institution.

Method of Application
Interested and qualified candidates should send their CV to: jobs@thegiggroupng.com with the job role and location as the email subject. Eg: Customer Experience Officer - Festac.