Customer Experience Officer Job at God is Good Motors (GIGM)


God is Good Motors (GIGM) - Incorporated in 1998, we have, through strategic initiatives, revolutionized land transportation in Nigeria. A proudly Nigerian enterprise, our mission to excel is a classic story of humble beginnings. From what could pass for a car shed in Uselu, our ultra-modern terminals now dot Nigeria's travel landscape.

We are recruiting to fill the position below:

Job Position: Customer Experience Officer

Job Location: Port Harcourt, Rivers

Job Description

  • Make or update travel reservation(s) for walk in guests using the online booking system.
  • Create and maintain Guests/ reservation records.
  • Resolve service matters in-person or virtually.
  • Forward booking/traveling reschedule requests to the concerned unit
    .
  • Announce arrival and departure information using the public address system.
  • Assist with Guests’ luggage check in.
  • Ensure Guests’ complaints and emergency concerns are escalated to the appropriate Unit(s).
  • Adhere to all company policies and promote brand Goodwill.
  • Promote/ Cross-sell the GIGM online booking app and other Company products & services.
  • Assist Guests that require special assistance to board or depart conveyance.

Requirements

  • B.Sc / HND (2.2 / Lower Credit) from an accredited / reputable tertiary Institution.

Method of Application
Interested and qualified candidates should forward their CV to: jobs@thegiggroupng.com using the Position as the subject of the e-mail.

Click here to Apply