Customer Experienced Cashier Job at J3 Foods and Store International

J3 is an FMCG distributor. We have been in existence over 8 years. J3 has branches in several locations; Lagos, Ibadan, Ogun, Ondo, and Osun state.

We are recruiting to fill the position below:

Job Position: Customer Experienced Cashier

Job Location: Berger, Lagos
Employment Type: Full-time

Responsibilities

• Receive and respond promptly to all customer inquiries via phone, WhatsApp, email, or in person.
• Maintain professional and friendly communication at all times.
• Confirm customer orders, verify item availability, and ensure order accuracy.
• Log and follow up on all orders to ensure timely processing and dispatch.
• Work directly with the MD to build and maintain relationships with direct buyers.
• Ensure top-tier service is provided to these buyers, with proactive order follow-up and issue resolution.
• Maintain records of direct buyer history, such as: preferences, purchase quantity, and feedback.
• Liaise with the warehouse and logistics teams to track order status and ensure timely delivery.
• Communicate clearly to customers on dispatch status, delivery timelines, and any delays.
• Handle all customer complaints quickly and professionally, escalating where necessary to the Head HR/Admin or MD.
• Keep a record of complaints and how they were resolved.
• Maintain and update an organized customer database (especially for direct buyers and repeat clients).
• Track regular buying customers, flag inactive ones, and recommend re-engagement steps.
• Share insights and feedback from customers with the marketing and sales teams. Suggest improvements based on repeated customer concerns or requests.

Salary
N80,000 monthly.

Method of Application 
Interested and qualified candidates should send their CV to: midaasconsult@gmail.com using the Job Position and Location as the subject of the email.

Note: For inquiries, send a WhatsApp message to: 09152781100.