Customer Relation Officer Job at Dbell Logistics

Dbell Logistics is proud to provide you innovative, reliable, swift, global logistics solutions. With our team of dedicated Certified Professionals and their wealth of experience in the Industry, we understand what it takes to fulfill our customers’ exact needs. We continually invest in our infrastructure to ensure we provide you a wholly customer-centric service

In our quest to change the norm, we are not only involved in the pickup and packaging of your products for Local and International freight; our team will always guide you through the documentation processes to ensure all your freight move with the right document at all times.

We are recruiting to fill the position below:

Job Position: Customer Relation Officer
Job Location: Lagos

Job Summary

• We are looking for a Relationship Officer to build and maintain relationships with clients and customers.
• The ideal candidate will have strong interpersonal skills, sales experience, and the ability to understand customer needs and preferences.

Responsibilities

• Build and maintain relationships with clients, customers, and partners through regular communication and engagement activities.
• Understand customer needs, preferences, and expectations to provide personalized service and support.
• Promote products and services to clients through effective sales presentations, demonstrations, and discussions.
• Identify opportunities to cross-sell or upsell products and services to existing clients.
• Respond to inquiries, complaints, and requests from clients in a timely and professional manner.
• Collaborate with internal teams, including sales, marketing, and operations, to address customer needs and resolve issues.
• Meet sales targets and performance metrics, such as revenue goals, customer satisfaction ratings, and retention rates.

Requirements and Qualifications

• Bachelor's degree in Business Administration, Marketing, or related field.
• Proven experience in sales, customer service, or relationship management.
• Strong interpersonal and communication skills.
• Sales orientation and ability to meet targets.
• Customer service orientation and problem-solving abilities.
• Ability to understand customer needs and preferences.
• Adaptability and flexibility in a fast-paced environment.
• Team player with the ability to collaborate effectively with internal teams.
• Integrity and professionalism in handling client relationships and confidential information.
• Willingness to travel as needed for client meetings and events.

Skills Required:

• Relationship management
• Sales
• Communication
• Customer service
• Problem-solving.

Method of Application 
Interested and qualified candidates should forward their CV / Resume to: dbelllogistics06@gmail.com using the Job Position as the subject of the email.