Customer Relations Officer Job at Balosh Integrated Services Limited

Balosh Integrated Services Limited is a leading provider of access control services. Balosh is Nigeria's premier Car Parks, Highway Management, Access Control, Automatic Entrances Firm that manages parking facilities, finances the design and development of parking facilities and provides consultation to landlords with respect to all parking related matters. The satisfaction of our landlord partners, customers and the communities we service is paramount

We are recruiting to fill the position below:

Job Position: Customer Relations Officer

Job Location: Lekki, Lagos
Employment Type: Full-time

Responsibilities

• Respond to customer inquiries in a professional and timely manner
• Monitor and track customer inquiries and complaint, ensuring follow-up and resolution
• Serve as contact between customers and the organization
• Ensure that proper services are delivered to all Customers in a timely manner at all times
• Build and maintain relationships with new and existing customers
• Maintain a tracker on services provided and followup to ensure smooth servicing
• Collect and analyze customer feedback to improve service standard and customer satisfaction
• Prepare regular reports of progress and forecasts and make suitable recommendations using key metrics.

Requirements

• HND / Bachelor's Degree in Business Administration, Communication, Marketing or a related field.
• Minimum of a year experience in similar role
• Strong communication and inter-personal skill
• High level of accuracy and attention to details
• Proficiency in Microsoft Office Suite
• Proximity to Lekki Phase 1 is a plus.

Method of Application
Interested and qualified candidates should send their CV to: careers@balosh.com using "Custromer Relations Officer" as the subject of the mail.