Customer Representative Job at Startup Soar

Startup Soar (Recruitment Services) - Our client is a fast-growing restaurant based in Lokoja, known for its commitment to excellence, innovation, and culinary artistry. With a loyal and growing customer base, the restaurant offers a welcoming and vibrant atmosphere, ideal for food lovers and culinary creatives alike. They are passionate about delivering memorable dining experiences and are seeking individuals who share this vision.

They are recruiting to fill the position below:

Job Position: Customer Representative

Job Location: Lokogoma, Lokoja - Kogi
Employment Type: Full-time

Job Description

• We are looking for a friendly, articulate, and customer-focused Customer Representative to serve as the first point of contact for our guests.
• This person will play a vital role in ensuring customers have a positive experience from the moment they step in, managing queries, resolving concerns, and maintaining the restaurant’s high service standards.
• If you love interacting with people and thrive in a fast-paced environment, this role is for you.

Key Responsibilities

• Greet customers warmly and professionally as they arrive.
• Assist guests with seating, ordering, and general inquiries.
• Handle reservations and manage waitlists when necessary.
• Resolve customer complaints or concerns promptly and politely.
• Provide accurate information about menu items, specials, and promotions.
• Coordinate with kitchen and service staff to ensure smooth customer service.
• Maintain a clean and welcoming reception and dining area.
• Record and relay customer feedback to management.
• Support team members with tasks as needed during peak hours.

Requirements

• Candidates should possess a B.Sc or HND in Business Administration, Communication, Marketing, and other related fields.
• 3–4 years of experience in customer service, hospitality, or a front desk role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-first attitude.
• Ability to remain calm and composed under pressure.
• Well-groomed appearance and friendly demeanor.
• Basic computer skills for handling reservations and records.
• Availability to work flexible shifts, including evenings, weekends, and holidays.
• A team player who is passionate about creating great experiences for customers.

Compensation and Benefits

• Competitive salary based on experience and performance
• Free accommodation for 3–4 months upon resumption
• Free meals will be provided to staff
• Career advancement opportunities within a fast-growing brand
• Supportive, inclusive, and customer-driven work culture
• On-the-job training and professional development opportunities

Method of Application
Interested and qualified candidates should send their CV and a brief Cover Letter to: startupsoarhr@gmail.com using "Application for Customer Representative Position" as the subject of the mail.

Note: Only shortlisted candidates will be contacted.