Customer Service Agent Job at Insidemarket.ng

Insidemarket.ng is an e-commerce company with thevision to bringing markets closer to people, increasing the sphere of influence and income of small scall business owners.

We are recruiting to fill the position below:

Job Position: Customer Service Agent

Job Location: Lagos

Job Description 

• Managelargeamounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right CRM tools
• Meet personal/customer service teamsales targets and call handling quotas
• Follow communication procedures, guidelines and policies.

Method of Application
Interested and qualified candidates should send their CV and Cover Letter to: hr@insidemarket.ng using the Job Position and location as the subject of the mail.