Customer Service Associate Job at Branch International

Branch delivers world-class financial services to the mobile generation. With offices in the United States, Nigeria, Kenya, and India, Branch is a for-profit socially conscious company that uses the power of data science to reduce the cost of delivering financial services in emerging markets. We believe that everyone, everywhere deserves fair financial access. The rapid spread of smartphones presents an opportunity for the world’s emerging middle class to access banking options and achieve financial flexibility.

We are recruiting to fill the position below:

Job Position: Customer Service Associate

Job Location: Lagos
Job Type: Full time
Slot: 3 Openings

Job Overview

• You will be responsible for providing an inspiring and delightful experience to our customers.
• Delivering efficient, friendly responses to customer inquiries and build our brand via our text-based chat platform
• Responding to customer inquiries via Social Media platforms like Facebook, Twitter, Instagram & Google Play
• Escalating customer feedback and IT issues to help improve our product
• Ideal candidates will be extremely flexible with scheduling , working shifts and working weekends and occasionally holidays.

Qualifications

• Higher Education Qualifications in Business/Client Service/Customer Service/Marketing 
• Active on social media platforms and also conversant with social media trends
• Expertise in managing conversations on social media
• Excellent communication skills, both oral and written
• Good grammar, spelling and punctuation
• Passionate about customer service
• Highly entrepreneurial - comfortable with ambiguity and taking initiative
• Excellent collaborator and team player
• Good typing speed (ideally above 45 wpm). This will be tested below. 
• Previous experience in Customer Service in Finance related company is an added advantage
• Must have completed the mandatory NYSC programme or have an exemption letter.