Customer Service Associate Job at Lily Hospitals Limited

Lily Hospitals Limited, established since 1986 remains one of the foremost hospitals in Nigeria and within the South-South region of the country. It is the first private hospital in Nigeria to achieve ISO 9001:2000 quality management system certification from the Standards Organization of Nigeria (SON) and was also recently accredited with COHSASA (Council for Health Service Accreditation of Southern Africa) Certificate.

We are recruiting to fill the position below:

Job Position: Customer Service Associate
Job Location: Warri, Delta
Employment Type: Full-time

Summary

• We are seeking a Customer Service Personnel to join our dynamic team.
• The ideal candidate will be responsible for managing health information systems and providing exceptional customer service to patients, visitors, and medical staff.

Key Responsibilities

• Manage and maintain health information databases, ensuring accuracy, confidentiality, and compliance with regulations.
• Retrieve and compile medical records for patient care, research, and legal purposes.
• Process patient admissions, transfers, and discharges by accurately updating records and documentation.
• Collaborate with medical staff and other departments to ensure efficient information flow and resolve inquiries.
• Assist patients and visitors by providing information, guidance, and support regarding health records and administrative processes.
• Handle inquiries via phone, email, and in-person interactions in a courteous and professional manner.
• Educate patients on accessing and understanding their health information while maintaining confidentiality and privacy.

Requirement & Qualifications

• Minimum of an OND qualification in any relevant field
• 1 - 3 years of relevant work experience.
• Proven experience in health information management and customer service in a healthcare setting.
• Strong communication, interpersonal, and problem-solving skills.
• Knowledge of medical terminology and patient privacy laws.
• Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
• Must reside in Warri, Delta State or its environs.

Benefits

• Competitive salary based on experience.
• Health insurance and other benefits package.
• Opportunities for career growth and professional development.
• A supportive and collaborative work environment.

Method of Application 
Interested and qualified candidates should send their resume detailing their CV and credentials to: recruitment@lilyhospitals.net using the Job Position as the subject of the mail.