Customer Service Business Partner Job at PalmPay
PalmPay is an Africa-focused fintech firm, launched in 2019. PalmPay is a mobile payments platform that offers a number of financial services.
We are recruiting to fill the position below:
Job Position: Customer Service Business Partner
Job Location: Ikeja, Lagos
Job Schedule: Full Time
Role Summary
- We are seeking an experienced and motivated Customer Service BP to join our team at PalmPay.
- As the Customer Service BP, you will play a crucial role in providing effective leadership and guidance to our customer service team while ensuring exceptional service delivery to both internal and external stakeholders.
Responsibilities
- Monitor the progress of current orders to ensure they meet customer-expected delivery dates.
- Provide quotes, handle customer inquiries, and follow up on them promptly.
- Conduct outbound calls to customers to assess their satisfaction levels.
- Motivate, guide, and mentor team members to surpass performance goals and foster a positive work environment.
- Provide input to management on hiring and termination decisions when necessary.
- Oversee work quality to ensure it meets company standards.
- Collaborate with the management team to establish and assess departmental projects and overall objectives.
- Effectively communicate team goals, project updates, and staff performance to the management team.
- Ensure strict adherence to deadlines by setting clear expectations with team members and providing motivation to meet them.
- Cultivate an environment focused on delivering exceptional customer service consistently.
- Supervise team members in their duties and evaluate their performance.
- Continuously monitor and report on the team's performance.
- Maintain a strong working knowledge of company products and services, offering informed assistance to customers.
- Keep records of service goals, employee development, and departmental records and statistics.
Requirements
- Bachelor's Degrees in Business Administration, Management, or a related field
- Demonstrated experience in managing and motivating a customer service team.
- Ability to quickly build relationships and foster a collaborative team environment.
- Industry background is helpful but not essential.
- Previous experience in managing people/leading and motivating a customer service team
- Previous experience of working in a corporate environment, ideally financial industry
- Passionate about customer excellence
- Excellent command of the English language, both written and verbal.
Similar Jobs
- Customer Support Representative Job at BRINTS Online School
- Customer Success Specialist Job at Vencru Nigeria Limited
- Customer Service Officer Job at O J Wale Pillars Metal and Tech Limited
- Job Vacamcies at O J Wale Pillars Metal and Tech Limited
- Cashier Job at Kiyix Recruitment Hub
- Customer Service and Social Media Personnel Job at Baldon Clothiers Limited
- Nationwide Sales and Business Development Openings
- Call Centre Representative Job at Redeemers Health Village
- Customer Service Manager Job at Majeurs Holdings Limited
- Help Desk Officer Job at Eko Maintenance Limited