Fashion Customer Service Officer Job at Amani Advisory Limited

Amani Advisory Limited - Our client, a vibrant fashion house offering luxury fabric choices from leading manufacturers for men, is recruiting to fill the position below:

Job Position: Fashion Customer Service Officer
Job Location: Lekki, Lagos
Employment Type: Full-time
Work Days: Monday to Saturday (4 days in /1 half day/1 full day off)
Hours: Rotation

Job Summary

• As a Fashion Customer Representative, you are the face and voice of the brand. You will provide premium customer service, assist clients with styling and purchase decisions. This role blends fashion knowledge, sales expertise, and a passion for delivering exceptional service.

Responsibilities

• Greet and assist walk-in customers, providing personalized styling advice based on their needs.
• Drive in-store sales through expert product knowledge and confident selling.
• Maintain a clean, organized, and visually appealing store environment.
• Follow up on customer orders, complaints, exchanges, and requests.
• Meet or exceed weekly and monthly sales targets.
• Process payments and handle POS operations.
• Assist with fittings, fabric explanations, and product recommendations.
• Respond promptly and professionally to inquiries via Instagram, WhatsApp, email, and website chat.
• Guide online clients through styling, sizing, and ordering.
• Keep track of customer preferences, purchases, and feedback for CRM purposes.
• Develop relationships with VIP and repeat customers.
• Maintain a database of client profiles, important dates, and style preferences.
• Encourage return visits through clienteling, follow-ups, and personalized service.
• Stay updated on current collections, fabrics, sizing, and brand story.
• Communicate the company’s values, craftsmanship, and design inspiration confidently.

Person Specification

• 1–3 years of experience in retail fashion or luxury sales.
• Strong communication and interpersonal skills.
• Passion for fashion, especially menswear and minimalist style.
• Friendly, proactive, and professional attitude.
• Ability to multitask and remain calm under pressure.
• Familiarity with POS systems and basic digital tools (Instagram, WhatsApp Business, etc.

Salary
 150,000 Naira per month (Net)

Method of Application
Interested and qualified candidates should forward their CV to: talent@amaniadvisory.com using the Job Position as the subject of the mail.