Customer Service / Call Center Officer Job at Hello Products

Hello Products is an African healthcare company based in Lagos, Nigeria and a member of Jagal investments. We develop,manufacture and distribute a range of high quality personal and home care brands that support healthier life and safer homes throughout Africa.

We are recruiting to fill the position below:

Job Position: Customer Service / Call Center Officer

Job Location: Oregun, Lagos
Employment Type: Full-time

Job Description

  • Prepare and release sales invoice as per sales order generated on ERP.
  • Receive phone calls in a professional manner and provide information about products and services as required by the customers.
  • Follow up on Key Distributors payment with Finance Department.
  • Payment and Account reconciliation with Finance Department at every last day of the month.
  • Prepare and release sales invoice for monthly incentives.
  • Making sure these key distributors are supplied on time.
  • Providing timely solutions for customers, consumer queries and issues.
  • Manage friendly relationship with key distributors.
  • Solve all discrepancies on invoices due to products collection at various warehouse locations.
  • Preparing daily and monthly sales reports for assessment and performance purposes.
  • Daily review of inventory to maintain product availability.
  • Coordinate with logistics on freight forwarding and delivery at warehouse locations.
  • Controlling secondary movement from warehouse, ensuring maximum customer services.
  • Inventory Management
  • Planning and distributing SKUs to company warehouses pan Nigeria.
  • Review KD monthly invoices and prepare promo schedule for qualified KDs for ongoing KD Promo.
  • Prepare and release promo invoices for qualified KDs.

Education & Experience

  • HND / B.Sc. in any relevant discipline.
  • 1– 2 years of previous experience in customer service preferably in an FMCG environment.
  • Must be conversant with the use of Microsoft suite especially Excel, Word and Outlook.
  • Good analytical skills.
  • Persuasive speaking and effective listening skills.
  • Ability to empathize and use positive language.
  • Must have self-control and able to take responsibility.
  • Patient with high level of emotional intelligence.
  • Ability to remain professional with a people-first attitude.
  • Attentive to details with excellent time management skills.
  • Good knowledge about products with creativity and resourcefulness.