Customer Service / Delivery Personnel Job at Kigon Resources Nigeria Limited
Kigon Resources Nigeria Limited is into importing, exporting materials, textiles, electronics and general merchants.
We are recruiting to fill the position below:
Job Position: Customer Service / Delivery Personnel
Job Location: Victoria Island, Lagos
Employment Type: Full-time
Responsibilities
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Requirements and skills
- Candidates should possess an HND qualification with 1 - 3 years of work experience.
- Proven customer support experience or experience
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively.
Salary
N75,000 - N85,000 / month.
Method of Application
Interested and qualified candidates should send their CV to: kigonresourceslimited@gmail.com using the Job position as the subject of the email.
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