Customer Service Engineer Job at C & I Leasing Plc

C & I Leasing Plc - Our client in the Telecoms industry is recruiting suitably qualified candidates to fill the position below:

Job Position: Customer Service Engineer
Job Location: Lagos

Job Summary

• Our client is currently seeking to hire a Customer Service Engineer who is dynamic, hardworking, trainable, ready to work with mix of office and on-site work; travel to customer sites is common to handle issues that sometimes cannot be resolved.

Job Description

• Interface with Customer Support Partner, Account Partners, and Managed Service Vendors to ensure all escalations are closed in timely manner.
• Work directly with Regional Coordinators to provide synergy in the region
• Maintaining databases
• Preparation of reports & presentations.
• Identify, escalates and follows through on all recurring escalations to ensure proper closure.
• Over sees the activities of the MSV within the region.

Education / Experience/ Skills

• Bachelor's Degree / HND in a Technical / Communication or Engineering field
• Minimum of 3 years work experience with large or blue-chip company and interfacing with customer is essential.
• Advanced IT skills.
• Professional Certificate in Project Management, ITIL OR SCRUM an added advantage.
• Recommended candidate will proffer technical support and resolutions for industrial Work experience supporting RAD solution (E-Gate, ETX, IPMUX etc)
• Good understanding of IP/MPLS network and IP addressing
• Stakeholder management
• Radio transmission ( RTN, E TN, Cambrige & Intracom PMP, Aviat)
• They should have a basic understanding of computer systems, electronics, circuits, and schematics, and also possess the ability to write and read technical reports.

How to Apply
Interested and qualified candidates should send their CV to: career@c-ileasing.com using the Job Title as the subject of the email.