Customer Service Executive

Lorache Group - Our client, an IT and Telecommunications company, is recruiting to fill the position below:

Job Position: Customer Service Executive
Job Location: Lagos

Responsibilities

• Keep accurate records and document customer service actions and discussions
• Analyze statistics and compile accurate reports
• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Control resources and utilize assets to achieve qualitative and quantitative targets
• First line interaction with customers.
• Ensure customer's request/ concerns are attended, documented, and reported to management.
• Create content and engaging ideas for online campaigns
• Improve customer service experience, create engaged customers and facilitate organic growth.
• Take ownership of customer’s issues and follow problems through to resolution.
• Set a clear goal and deploy strategies focused towards that mission
• Maintain an orderly workflow according to priorities

Basic Job Requirements

• Ability to think strategically and to lead
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Customer service orientation
• BS degree in related field
• 2 to 5 years in a similar profile
• Proven working experience as a customer service manager
• Flair for Digital communication
• Excellent knowledge of Social Media
• Proficiency in English
• Working knowledge of customer service software, databases and tools
• Awareness of industry’s latest technology trends and applications

Salary
Salary is 50,000 naira on a monthly basis.

Note:

• Candidate must be residents of Lagos Island only.

Method of Application
All qualified candidates should send their CV’s and cover letter indicating current and expected salary to: jobs@lorachegroup.com

Deadline  13th November, 2017.