Customer Service Executive

Lorache Group - Our client, an IT and Telecommunications company, is recruiting to fill the position below:

Job Position: Customer Service Executive
Job Location: 


  • Keep accurate records and document customer service actions and discussions
  • Analyze statistics and compile accurate reports
  • Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
  • Keep ahead of industry’s developments and apply best practices to areas of improvement
  • Control resources and utilize assets to achieve qualitative and quantitative targets
  • First line interaction with customers.
  • Ensure customer's request/ concerns are attended, documented, and reported to management.
  • Create content and engaging ideas for online campaigns
  • Improve customer service experience, create engaged customers and facilitate organic growth.
  • Take ownership of customer’s issues and follow problems through to resolution.
  • Set a clear goal and deploy strategies focused towards that mission
  • Maintain an orderly workflow according to priorities

Basic Job Requirements

  • Ability to think strategically and to lead
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Customer service orientation
  • BS degree in related field
  • 2 to 5 years in a similar profile
  • Proven working experience as a customer service manager
  • Flair for Digital communication
  • Excellent knowledge of Social Media
  • Proficiency in English
  • Working knowledge of customer service software, databases and tools
  • Awareness of industry’s latest technology trends and applications

Salary is 50,000 naira on a monthly basis.


  • Candidate must be residents of Lagos Island only.


Method of Application
All qualified candidates should send their CV’s and cover letter indicating current and expected salary to:

Deadline  13th November, 2017.