Customer Service Executive Job at LD&D Consulting

At LD&D Consulting, we are a leading recruiting company in Nigeria and beyond. We offer top-notch Staffing Solutions, Recruitment, HR Outsourcing and Payroll services across various industries, including Telecoms, IT, Construction, Transportation, Energy, Sports, Finance, Environmental and Health care, in both private and public sectors.

We are recruiting to fill the position below:

Job Position: Customer Service Executive

Job Location: Area 11, Abuja (FCT)
Employment Type: Full-time

Key Responsibilities

• Respond promptly to customer inquiries via chat, phone, email, and social media.
• Resolve customer complaints efficiently and professionally.
• Assist users with account setup, deposits/withdrawals, and general betting-related queries.
• Escalate technical issues to the platform or IT team and follow up on resolutions.
• Maintain up-to-date knowledge of platform features, promotions, and betting rules.
• Record customer interactions and feedback for reporting and improvement purposes.
• Provide a seamless customer experience and ensure satisfaction at all touchpoints.

Requirements

• 1–3 years of experience in a customer service role, preferably within the betting or fintech space.
• Strong communication and interpersonal skills.
• Good understanding of sports betting platforms, odds, and common user issues.
• Tech-savvy with basic troubleshooting abilities.
• Ability to work flexible shifts, including weekends and evenings.
• Calm, patient, and solution-oriented approach to customer engagement.

Salary
N237,500 Gross Monthly.

Method of Application
Interested and qualified candidates should send their CV to: precious@ldd-consulting.com using the Job Position as the subject of the mail.