Customer Service Manager at Brosch Engineering Services

Brosch Engineering Services is an indigenous Engineering Company capable of handling every conceivable design in Construction, Civil Engineering and Allied fields. Brosch Engineering Services has significant experience in the maintenance and engineering capability of rotating and reciprocating equipment and providing electrical power solutions.

We are recruiting to fill the position below:

Job Position: Customer Service Manager
Location: Lagos

Job Brief

• We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation.
• The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.

Responsibilities

• Improve customer service experience, create engaged customers and facilitate organic growth
• Analyse statistics and compile accurate reports
• Mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Control resources and utilise assets to achieve qualitative and quantitative targets
• Adhere to and manage the approved budget
• Maintain an orderly workflow according to priorities
• Take ownership of customers issues and follow problems through to resolution
• Set a clear mission and deploy strategies focused towards that mission
• Develop service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions

Job Requirements

• Awareness of industry’s latest technology trends and applications
• Ability to think strategically and to lead
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Customer service orientation
• HND (Minimum) in any Engineering field.
• Proven working experience as a customer service manager, or assistant manager
• Experience in providing customer service support
• Excellent knowledge of management methods and techniques
• Working knowledge of customer service software, databases and tools

Remuneration
Very attractive.

Apply Here >>
All qualified candidates should send their CV's and Cover letter to: hr@broschengineering.com.ng