Customer Service Manager Job at Castel Resources

Castel Resources - Our client, a reputable Firm in Abuja, is recruiting to fill the position below:

Job Position: Customer Service Manager
Job Location: Gwarimpa, Abuja (FCT)
Employment Type: Full-time

Job Summary

• Our client is seeking to hire an experienced Customer Service Manager to provide excellent customer service throughout the organisation.

Responsibilities

• Improve customer service experience, create engaged customers and facilitate organic growth
• Take ownership of customers issues and follow problems through to resolution
• Set a clear mission and deploy strategies focused towards that mission
• Develop service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions
• Analyse statistics and compile accurate reports
• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Control resources and utilise assets to achieve qualitative and quantitative targets
• Adhere to and manage the approved budget
• Maintain an orderly workflow according to priorities.

Qualifications

• B.Sc / HND qualification in Business Administration or a related field.
• Proven working experience as a Customer Service Manager, Retail Manager or Assistant Manager
• Must have 5 years of experience in customer services.
• Promixity to gwarimpa is necessary.
• Experience in providing customer service support
• Excellent knowledge of management methods and techniques
• Proficiency in English
• Working knowledge of customer service software, databases and tools
• Awareness of industry’s latest technology trends and applications
• Ability to think strategically and to lead
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Customer service orientation.

Remuneration
N100,000 Monthly.

Method of Application
Interested and qualified candidates should send their CV to: infocastelhr@gmail.com using the Job position as the subject of the mail.