Customer Service Manager Job at DynamicPlus Advisory

DynamicPlus Advisory is a professional consultancy that provides strategic and cost effective business solutions to start-ups as well as small and medium sized businesses by Studying their businesses, understanding their individual needs, and providing them with the necessary customized solutions to their Human Resources needs.

DynamicPlus was born out of a passion for professionalism and the desire to meet the need of small and medium sized enterprises with limited resources while still competing with established companies at rates they can afford.

We are recruiting to fill the position of:

Job Position: Customer Service Manager

Job Location: Lagos
Employment Type: Full time

Job Description

• In charge of creating scripts to provide support to clients through phone calls, emails and online chat;
• Drive initiative to improve day to day customer service processes;
• Constant evaluation and analysis of systems i.e. chat service to ensure it is maximized;
• Utilize customer service and web technologies to increase customer satisfaction;
• Maintain accurate records and documents on all customer service activities and discussions;
• Stay informed on the latest industry techniques and methods;
• Develop customer satisfaction goals and coordinate the team to meet them on a steady basis;
• Assess service statistics and prepare detailed reports
• Provide help and advice to clients on the Company's services;
• Develop and implement customer service procedures, policies and standards for the Company

Requirements

• A bachelor's Degree in a relevant degree from a reputable tertiary institution
• Minimum 4 years experience in similar role with at least 2 years in an ecommerce environment
• Excellent oral and written communication skills
• Excellent organisational and time management skills
• Sound report writing and analytical skills
• Proficient in the use of Microsoft Office suite
• Detail oriented with the ability to multitask

Method of Application
Interested and qualified candidates should send their CV to: i.akintayo@dynamicplusservices.com and hr@dynamicplusservices.com using the "Job Title" as the subject of the email.

Note: Please, only shortlisted candidates will be contacted.