Customer Service Manager Job at KSBC Knowledge Resources Limited

KSBC Knowledge Resources Limited - Our client is a Wealth Management and Investment advisory firm established and incorporated under the laws of the Federal Republic of Nigeria and specialising in the provision of tailored wealth management solutions for high-net-worth individuals and institutional clients while leveraging long-standing relationships with international partners and leading fund houses to facilitate exclusive access to select investment platforms/products across differ- ent asset classes and global currencies and jurisdictions.

As a result of expansion and strategic repositioning, our client seeks immediate employment of exceptional individuals to fill the position below:

Job Position: Customer Service Manager

Job Location: Nigeria

Job Description

• The Customer Service Manager is responsible for providing outstanding customer service by leading and motivating their team and developing loyalty programs to increase customer satisfaction.
• The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention by striving always to meet and exceed their expectations.

Requirements and Skills

• B.Sc Degree in Business Administration or related field
• Up to 10 years of relevant experience
• Proven working experience as a Customer Service Manager, Retail Manager, Assistant Manager, or related position.
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills Excellent human relations and dress sense
• Age: 35-50 years.

Method of Application
Interested and qualified candidates should send their CV to: ksbc.opt@gmail.com using the Job Position as the subject of the mail.