Customer Service Officer

PC Planet Limited is Nigeria’s leading online IT vendor, offering a large variety of IT products and services, at unbeatable low prices while providing our customers a superior and exciting shopping experience.

We are recruiting to fill the position below:

Job Position: Customer Service Officer

Location: Lagos

Qualifications/ Requirements

• Minimum of B.Sc or its equivalent
• Proven customer support experience
• Strong phone contact handling skills and active listening
• Familiarity with Microsoft office tools and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Job Description/Responsibilities

• We need a young vibrant lady willing to pursue a career in the ICT. Such interest must be demonstrated in past training or roles that such person has participated in.
• The Customer Service Officer will be the first point of contact for all our clients.
• She will attend to clients and assist them with their inquiries using every opportunity to sell our products and services.
• She will also receive phone calls, interacts with company's customers to pro reply emails and messages.
• Customer Service Officer interacts with company’s customers to provide them with information, address inquiries regarding products and services.
• Also, deals with and help resolve any customer complaints.
• Manage large amounts of incoming calls.
• Assist with placement of orders, refunds, or exchanges.
• Take payment information and other pertinent information such as addresses and phone numbers of customers.
• Handle product recalls/ Attempt to persuade the customer to reconsider cancellation.
• Inform customers of deals and promotions.
• Handle customer complaints, provide appropriate solutions and alternatives within the time. limits; follow up to ensure resolution.
• Follow communication procedures, guidelines and policies
• Compile reports on overall customer satisfaction.

Deadline
22nd May, 2017.