Customer Service Officer

Bellforte Group is a diversified business solutions enabler that seeks to lead in the critical areas of business and management consulting, travels and tourism, financial services and investments, agriculture and food processing and e-commerce merchandising.

We are recruiting to fill the position below:

Job Position: Customer Service Officer
Job Location: Lagos
General Job Description

• Perform live chat and email correspondence with customers.
• Maintains customer records by updating account information.
• Ability to maintain composure with difficult consumers. Must remain professional at all times
• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Qualification + Requirements

• Ability to juggle multiple tasks simultaneously
• Minimum of two years’ experience.
• Good knowledge of Microsoft office suite (especially Excel application).
• A Degree in a relevant field.
• Excellent written and verbal communication skills and a good command of English Language.
• Good team player, versatile, confident and articulate.

Application Closes on 5th February, 2018.