Customer Service Officer

Stern & Kay Consulting Limited - We are in the business of providing Consultancy Services, Recruitment, Training & Development, Change Management Processes, Outsourcing Management, Call Centre Consultancy, and Advisory Services. At Stern and Kay Consulting we partner with your organisation to ensure we achieve maximum efficiency, and focus on increasing the core business values of your organisation by providing our expertise combined with our experience to deliver a uniquely effective service.

We are recruiting to fill the position below:

Job Position: Customer Service Officer
Job Location: Victoria Island, Lagos

Responsibilities

• Provide information about services offered.
• Schedule appointments, maintain and update appointment calendars.
• Manage large amounts of incoming calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.

Qualifications/Requirements

• A good HND/ B.Sc degree in relevant field
• 1-3 years' experience relevant customer service experience.
• Proximity of applicants to Victoria Island will be added advantage.
• Candidates must be female.

Skills and Competencies:

• Excellent computer skills (Microsoft Office Suite).
• Proficiency in spoken and written English Language.
• Friendly, warm and compassionate personality.
• Proficiency in word structure and composition.
• Excellent Administrative skills and experience.
• Proactive, smart and result oriented.

Note: The job title should be used as subject of the email.