Customer Service Officer Job at Gen 128 Limited

GN128 develops, maintains and sells application software and related services, our mission and values are to help our clients realize their full potential.

We are recruiting to fill the position below:

Job Position: Customer Service Officer
Job Location: Lagos

Job Summary

• We are a business based in Lagos currently looking to hire Customer Service Officers to work in our office in Ikeja.
• You will be required to provide excellent customer support to our clients worldwide.

Job Description

• You will be required to work as part of a team providing high-quality customer support services via telephone and e-mail;
• You will be responsible for liaising with our clients, and their associates and maintaining a high level of customers satisfaction experience;
• Your day-to-day tasks will be focused on providing excellent customer support services meeting our clients' service level agreements;
• You should be able to react to customers' requests promptly and in a professional manner;
• You will be required to develop Telephone Scripts as needed;
• You will be required to work with less supervision;
• Your day-to-day tasks will be focused on achieving set goals & targets;

Qualifications / Skills

• Interested candidates should possess relevant qualifications.
• Very good level of English Language - both written and spoken;
• Excellent communication and interpersonal skills;
• Excellent Telephone handling skills;
• Excellent Computer Literacy & Record-Keeping Skills;
• Excellent Administrative and Organizational skills
• Ability to work with own Initiative
• Strong orientation to achieving the team's goals and targets set;
• Willingness to learn and develop;
• Team player open to sharing knowledge and supporting your colleagues;
• Call Centre Experience will be an advantage;
• Professional attitude and orientation to details.

Perks of working for this client:

• Flexible/agile working
• Incredible progression programmes and development through the business
• Friendly, fun working environment.

Salary

• Basic: N75,000 + Pension.

Method of Application
Interested and qualified candidates should send their CV to: recruit@gen128bs.com using the Job position as the subject of the email.

Note: Only candidates that live in Lagos and are within 30 mins commuting of Ikeja would be considered.