Customer Service Officer Job at Owens and Xley Consults

Owens and Xley is a Small Business Advisory and Consulting Company in Lagos, Nigeria. Our services include of Small Business Startup and Set up, Business Plan preparation, Business Process Design and Business Strategy Formulation.

We know the role good planning plays in any business and its associated costs; and the initial capital challenges faced by a small business which is why we have developed solutions which ensure that small business owners have access to technical skills but at a fraction of the cost.

We are recruiting to fill the position below:

Job Position: Customer Service Officer
Job Location: Ikoyi, Lagos
Employment Type: Full-time

Responsibilities
Sales Management:

• Responsible for taking all customer orders, confirming orders and payments and channeling to the appropriate department using company approved guidelines
• Assist customers in making decisions by providing adequate knowledge about cakes and pastries
• Obtains and communicate customer feedback on the cakes and pastries.
• Informs clients of ongoing promotions and available discounts
• Prepares invoices when orders are confirmed using QuickBooks and ensures payments are made by the customers;

Customer Relations:

• Responds promptly to incoming customer requests via emails, phone calls and text messages;
• Builds sustainable relationships with customers by providing excellent customer support;
• Maintains a positive, empathetic and professional attitude towards customers at all times;
• Ensures customers complaints are handled properly and are escalated to the customer service lead when necessary;
• Keeps records of customer interactions and details of actions taken;
• Responds to emails sent by customers, provide status updates upon request and settle complaints;
• Ensures customers’ orders are processed and delivered on time;
• Ensures the right customer orders are taken and directed to appropriate staff;

Qualifications
Educational Qualification:

• Minimum of HND/BSC from a reputable university.

Experience:

• 1-3 years of work experience in similar or related role.

Skills and Requirements:

• Proficiency in the use of Microsoft Office package especially Excel and Word;
• Proficiency in the use of invoice software like QuickBooks.
• Present and communicate information clearly and appropriately
• Write and report events
• Deliver results and meet customer expectations
• Follow instructions and procedures
• Ability to work with little or no supervision
• Good telephone ethics

Salary
N70,000 - N80,000 Monthly

Method of Application
Interested and qualified candidates should send their Resumes to: recruitment@owensxley.com using the job title as the subject of the email.